IT Service Management
Technology Business Management and IT Cost Transparency
This in-depth course develops directly applicable capability in Technology Business Management and IT Cost Transparency. It connects Technology Cost Model, Service and Application Economics, and Planning and Decision Support to the decisions, controls, and activities participants need to perform in their workplace.
Overview
Practical learning for workplace transfer.
This in-depth course develops directly applicable capability in Technology Business Management and IT Cost Transparency. It connects Technology Cost Model, Service and Application Economics, and Planning and Decision Support to the decisions, controls, and activities participants need to perform in their workplace. The five-module curriculum progresses toward TBM Modeling Workshop, using evidence, scenarios, and work products appropriate to the subject.
Objectives
- Analyze technology cost model, including general ledger, labor, vendors, assets, cloud, facilities, and shared costs.
- Configure or structure service and application economics, including total cost, unit cost, run-change split, and consumption.
- Evaluate planning and decision support, including budget, forecast, demand, capacity, investment, and scenario analysis.
- Manage governance and executive reporting, including finance, it, product, and business ownership.
- Apply tbm modeling workshop, including allocate a technology cost dataset.
Target audience
- Professionals responsible for this subject area
- Managers, supervisors, and team leaders
- Analysts, specialists, engineers, or coordinators working with the relevant processes
- Project, implementation, assurance, or improvement team members
- Professionals preparing for broader responsibilities in this field
Program outline
A clear structure for the learning journey.
Program outline
Outline points are grouped in one designed block instead of being treated as separate module cards.
Module 1: Technology Cost Model
General ledger, labor, vendors, assets, cloud, facilities, and shared costs
Cost pools, towers, solutions, services, applications, and consumers
Allocation drivers and reconciliation
Module 2: Service and Application Economics
Total cost, unit cost, run-change split, and consumption
Map applications and infrastructure to business services
Expose cost without creating arbitrary chargeback
Module 3: Planning and Decision Support
Budget, forecast, demand, capacity, investment, and scenario analysis
Benchmark with contextual differences
Inform sourcing, modernization, and retirement
Module 4: Governance and Executive Reporting
Finance, IT, product, and business ownership
Data-quality controls and allocation review
Narratives connecting cost, value, risk, and performance
Module 5: TBM Modeling Workshop
Allocate a technology cost dataset
Calculate service and unit costs
Prepare a decision-oriented executive view
Materials provided
- ○ Course-specific presentation slides
- ○ Guided exercises, scenarios, or configured-environment activities appropriate to the subject
- ○ Course-specific worksheets, checklists, or calculation templates
- ○ Applied workplace case materials
- ○ 4D Certificate of Completion issued by 4D Training & Consultancy
- ○ Post-course support for implementation questions
Training Options
Programs can be delivered in-house, online, or in a blended format depending on your team's schedule, location, and learning objectives. When an external certificate or exam is included, certification rules and fees remain under the relevant awarding body's policies, while 4D provides the training and preparation support.
Why choose 4D
4D Training & Consultancy adapts the program to the client’s operating environment. Delivery combines structured explanation with subject-specific analysis, exercises, and implementation decisions so participants can transfer the learning to real responsibilities without implying vendor authorization.
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