IT Service Management
ServiceNow System Administration
This in-depth course develops directly applicable capability in ServiceNow System Administration. It connects Platform, Instances, and Navigation, Data Model and User Experience, and Automation and Security to the decisions, controls, and activities participants need to perform in their workplace.
Overview
Practical learning for workplace transfer.
This in-depth course develops directly applicable capability in ServiceNow System Administration. It connects Platform, Instances, and Navigation, Data Model and User Experience, and Automation and Security to the decisions, controls, and activities participants need to perform in their workplace. The five-module curriculum progresses toward Configured ServiceNow Exercise, using evidence, scenarios, and work products appropriate to the subject.
Objectives
- Analyze platform, instances, and navigation, including applications, modules, tables, records, forms, lists, and scope.
- Configure or structure data model and user experience, including dictionary, reference fields, choices, views, related lists, and schema maps.
- Evaluate automation and security, including business rules, client scripts, data policies, flow designer, and notifications.
- Manage operations and troubleshooting, including logs, transactions, system diagnostics, scheduled jobs, and email.
- Apply configured servicenow exercise, including create a custom table and controlled access.
Target audience
- Professionals responsible for this subject area
- Managers, supervisors, and team leaders
- Analysts, specialists, engineers, or coordinators working with the relevant processes
- Project, implementation, assurance, or improvement team members
- Professionals preparing for broader responsibilities in this field
Program outline
A clear structure for the learning journey.
Program outline
Outline points are grouped in one designed block instead of being treated as separate module cards.
Module 1: Platform, Instances, and Navigation
Applications, modules, tables, records, forms, lists, and scope
Users, groups, roles, impersonation, and delegated administration
Update sets and environment separation
Module 2: Data Model and User Experience
Dictionary, reference fields, choices, views, related lists, and schema maps
Form layout, list configuration, templates, and UI policies
Import sets, transform maps, and coalesce behavior
Module 3: Automation and Security
Business rules, client scripts, data policies, flow designer, and notifications
ACL evaluation, roles, conditions, and scripts
Protect system properties, credentials, and sensitive fields
Module 4: Operations and Troubleshooting
Logs, transactions, system diagnostics, scheduled jobs, and email
Clone, upgrade, skipped changes, and update-set collision
Performance, data quality, and safe configuration practices
Module 5: Configured ServiceNow Exercise
Create a custom table and controlled access
Import records and automate an approval flow
Diagnose a form, ACL, and notification issue
Materials provided
- ○ Course-specific presentation slides
- ○ Guided exercises, scenarios, or configured-environment activities appropriate to the subject
- ○ Course-specific worksheets, checklists, or calculation templates
- ○ Applied workplace case materials
- ○ 4D Certificate of Completion issued by 4D Training & Consultancy
- ○ Post-course support for implementation questions
Training Options
Programs can be delivered in-house, online, or in a blended format depending on your team's schedule, location, and learning objectives. When an external certificate or exam is included, certification rules and fees remain under the relevant awarding body's policies, while 4D provides the training and preparation support.
Why choose 4D
4D Training & Consultancy adapts the program to the client’s operating environment. Delivery combines structured explanation with subject-specific analysis, exercises, and implementation decisions so participants can transfer the learning to real responsibilities without implying vendor authorization.
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