IT Service Management
ITIL 4 Specialist: Acquiring and Managing Cloud Services
This practical course helps professionals master cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance. The program connects key concepts, real use cases, risks, tools, and operational decisions so participants can apply the learning in their work environment. It can be tailored to the organization’s sector, internal systems, participant maturity, and performance objectives.
Objectives
- Understand the concepts, challenges, and use cases related to cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance.
- Identify the data, systems, processes, and stakeholders required for effective implementation.
- Assess risks, limitations, governance requirements, and practical control points.
- Use methods, tools, and templates to structure analysis and decision-making.
- Translate learning into action plans, recommendations, and measurable improvement opportunities.
- Adapt the approach to the operating context, team maturity, and business objectives.
Target audience
- ITSM managers, service desk leaders, and IT operations teams
- ITIL process owners and practice owners
- Support, incident, problem, and change teams
- DevOps, SRE, and observability professionals
- IT managers responsible for service quality
Program outline
A clear structure for the learning journey.
Outline points are grouped in one designed block instead of being treated as separate module cards.
01Platform Architecture, Accounts, Subscriptions, and Tenancy4 topics
- Foundation for Platform Architecture, Accounts, Subscriptions, and Tenancy: application, analysis, and review points linked to the module
- Terminology and decisions in Platform Architecture, Accounts, Subscriptions, and Tenancy: application, analysis, and review points linked to the module
- Inputs required for Platform Architecture, Accounts, Subscriptions, and Tenancy: application, analysis, and review points linked to the module
- Typical mistakes around Platform Architecture, Accounts, Subscriptions, and Tenancy: applied exercise and practical decision from a realistic scenario
02Identity, Access, Roles, Policies, and Privileged Operations4 topics
- Current-state mapping for Identity, Access, Roles, Policies, and Privileged Operations: application, analysis, and review points linked to the module
- Examples and scenarios involving Identity, Access, Roles, Policies, and Privileged Operations: application, analysis, and review points linked to the module
- Diagnostic questions about Identity, Access, Roles, Policies, and Privileged Operations: application, analysis, and review points linked to the module
- Evidence produced through Identity, Access, Roles, Policies, and Privileged Operations: applied exercise and practical decision from a realistic scenario
03Networking, Connectivity, DNS, Firewalls, and Hybrid Access4 topics
- Design considerations for Networking, Connectivity, DNS, Firewalls, and Hybrid Access: application, analysis, and review points linked to the module
- Roles and responsibilities in Networking, Connectivity, DNS, Firewalls, and Hybrid Access: application, analysis, and review points linked to the module
- Exceptions and constraints affecting Networking, Connectivity, DNS, Firewalls, and Hybrid Access: application, analysis, and review points linked to the module
- Quality checks for Networking, Connectivity, DNS, Firewalls, and Hybrid Access: applied exercise and practical decision from a realistic scenario
04Compute, Containers, Virtual Machines, and Workload Placement4 topics
- Operating model for Compute, Containers, Virtual Machines, and Workload Placement: application, analysis, and review points linked to the module
- Tools and workflow steps in Compute, Containers, Virtual Machines, and Workload Placement: application, analysis, and review points linked to the module
- Handoffs and approvals around Compute, Containers, Virtual Machines, and Workload Placement: application, analysis, and review points linked to the module
- Escalation points in Compute, Containers, Virtual Machines, and Workload Placement: applied exercise and practical decision from a realistic scenario
05Storage, Backup, Resilience, Recovery, and Data Protection4 topics
- Performance measures for Storage, Backup, Resilience, Recovery, and Data Protection: application, analysis, and review points linked to the module
- Review routines after Storage, Backup, Resilience, Recovery, and Data Protection: application, analysis, and review points linked to the module
- Improvement actions for Storage, Backup, Resilience, Recovery, and Data Protection: application, analysis, and review points linked to the module
- Sustaining discipline around Storage, Backup, Resilience, Recovery, and Data Protection: applied exercise and practical decision from a realistic scenario
06Monitoring, Logging, Cost, Capacity, and Performance4 topics
- Advanced scenarios in Monitoring, Logging, Cost, Capacity, and Performance: application, analysis, and review points linked to the module
- Failure patterns seen in Monitoring, Logging, Cost, Capacity, and Performance: application, analysis, and review points linked to the module
- Coordination challenges during Monitoring, Logging, Cost, Capacity, and Performance: application, analysis, and review points linked to the module
- Recovery actions for Monitoring, Logging, Cost, Capacity, and Performance: applied exercise and practical decision from a realistic scenario
07Security, Compliance, Automation, and Governance4 topics
- Governance requirements for Security, Compliance, Automation, and Governance: application, analysis, and review points linked to the module
- Data quality checks in Security, Compliance, Automation, and Governance: application, analysis, and review points linked to the module
- Risk controls related to Security, Compliance, Automation, and Governance: application, analysis, and review points linked to the module
- Value measures for Security, Compliance, Automation, and Governance: applied exercise and practical decision from a realistic scenario
08Cloud Operations Lab and Migration Roadmap4 topics
- Implementation planning for Cloud Operations Lab and Migration Roadmap: application, analysis, and review points linked to the module
- Readiness questions before Cloud Operations Lab and Migration Roadmap: application, analysis, and review points linked to the module
- Pilot design for Cloud Operations Lab and Migration Roadmap: application, analysis, and review points linked to the module
- Lessons learned after Cloud Operations Lab and Migration Roadmap: applied exercise and practical decision from a realistic scenario
Materials provided
- ○ Slides used during the sessions
- ○ Group activities and practical exercises
- ○ Worksheets, checklists, and templates
- ○ Case studies relevant to the course
- ○ 4D Certificate of Completion issued by 4D Training & Consultancy
- ○ Post-course support for technical queries and guidance
Training Options
Programs can be delivered in-house, online, or in a blended format depending on your team's schedule, location, and learning objectives. When an external certificate or exam is included, certification rules and fees remain under the relevant awarding body's policies, while 4D provides the training and preparation support.
Why choose 4D
4D Training & Consultancy designs technical and professional programs around the client’s operating reality. The course can be adapted to sector requirements, internal systems, team capability, practical use cases, and the level of depth required by the audience.
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