IT Service Management
ITIL 4 Specialist: Acquiring and Managing Cloud Services
This practical course helps professionals master cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance. The program connects key concepts, real use cases, risks, tools, and operational decisions so participants can apply the learning in their work environment. It can be tailored to the organization’s sector, internal systems, participant maturity, and performance objectives.
Objectives
- Understand the concepts, challenges, and use cases related to cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance.
- Identify the data, systems, processes, and stakeholders required for effective implementation.
- Assess risks, limitations, governance requirements, and practical control points.
- Use methods, tools, and templates to structure analysis and decision-making.
- Translate learning into action plans, recommendations, and measurable improvement opportunities.
- Adapt the approach to the operating context, team maturity, and business objectives.
Target audience
- ITSM managers, service desk leaders, and IT operations teams
- ITIL process owners and practice owners
- Support, incident, problem, and change teams
- DevOps, SRE, and observability professionals
- IT managers responsible for service quality
Program outline
A clear structure for the learning journey.
Program outline
Outline points are grouped in one designed block instead of being treated as separate module cards.
Module 1: Platform Architecture, Accounts, Subscriptions, and Tenancy
Applying platform architecture, accounts, subscriptions, and tenancy in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Module 2: Identity, Access, Roles, Policies, and Privileged Operations
Applying identity, access, roles, policies, and privileged operations in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Module 3: Networking, Connectivity, DNS, Firewalls, and Hybrid Access
Applying networking, connectivity, dns, firewalls, and hybrid access in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Module 4: Compute, Containers, Virtual Machines, and Workload Placement
Applying compute, containers, virtual machines, and workload placement in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Module 5: Storage, Backup, Resilience, Recovery, and Data Protection
Applying storage, backup, resilience, recovery, and data protection in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Module 6: Monitoring, Logging, Cost, Capacity, and Performance
Applying monitoring, logging, cost, capacity, and performance in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Module 7: Security, Compliance, Automation, and Governance
Applying security, compliance, automation, and governance in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Module 8: Cloud Operations Lab and Migration Roadmap
Applying cloud operations lab and migration roadmap in the context of cloud service acquisition, supplier management, service integration, cost, risk, governance, and performance
Practical exercises, control points, deliverables, and related decisions
Materials provided
- â—‹ Slides used during the sessions
- â—‹ Group activities and practical exercises
- â—‹ Worksheets, checklists, and templates
- â—‹ Case studies relevant to the course
- â—‹ 4D Certificate of Completion issued by 4D Training & Consultancy
- â—‹ Post-course support for technical queries and guidance
Training Options
Programs can be delivered in-house, online, or in a blended format depending on your team's schedule, location, and learning objectives. When an external certificate or exam is included, certification rules and fees remain under the relevant awarding body's policies, while 4D provides the training and preparation support.
Why choose 4D
4D Training & Consultancy designs technical and professional programs around the client’s operating reality. The course can be adapted to sector requirements, internal systems, team capability, practical use cases, and the level of depth required by the audience.
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