Human Resources
Employee Grievance Handling and Resolution
This practical course develops directly applicable capability in Employee Grievance Handling and Resolution. Participants work in depth on Grievance Framework, and Receiving the Concern, and Triage and Resolution Route, then convert the methods into tools and actions suited to their workplace.
Objectives
- Apply the principles and methods of grievance framework in a workplace context.
- Apply the principles and methods of receiving the concern in a workplace context.
- Apply the principles and methods of triage and resolution route in a workplace context.
- Apply the principles and methods of fact-finding in a workplace context.
- Apply the principles and methods of decision and communication in a workplace context.
- Apply the principles and methods of aftercare and organizational learning in a workplace context.
Target audience
- HR professionals and HR business partners
- HR operations and shared-services teams
- Learning, talent, and organizational-development specialists
- People managers with related responsibilities
- Professionals preparing for broader HR roles
Program outline
A clear structure for the learning journey.
Program outline
Outline points are grouped in one designed block instead of being treated as separate module cards.
Module 1: Grievance Framework
Informal concerns, formal grievances, complaints, and misconduct
Fairness, confidentiality, timeliness, and non-retaliation
Roles of employee, manager, HR, and decision-maker
Module 2: Receiving the Concern
Listening without judging or promising outcomes
Clarifying allegations, impact, and requested resolution
Immediate safety, wellbeing, and preservation needs
Module 3: Triage and Resolution Route
Informal resolution, mediation, or formal review
Conflicts of interest and investigator independence
Defining scope, terms of reference, and communication
Module 4: Fact-Finding
Interview planning and fair questioning
Documents, messages, records, and corroboration
Credibility, consistency, and standard of proof
Module 5: Decision and Communication
Applying policy consistently to established facts
Writing clear findings and rationale
Communicating outcomes while protecting confidentiality
Module 6: Aftercare and Organizational Learning
Appeals, follow-up, and protection from retaliation
Restoring working relationships where possible
Identifying policy, management, or culture improvements
Materials provided
- ○ Course-specific presentation slides
- ○ Practical exercises and facilitated activities
- ○ Course-specific worksheets, checklists, and templates
- ○ Applied workplace case studies
- ○ 4D Certificate of Completion issued by 4D Training & Consultancy
- ○ Post-course support for implementation questions
Training Options
Programs can be delivered in-house, online, or in a blended format depending on your team's schedule, location, and learning objectives. When an external certificate or exam is included, certification rules and fees remain under the relevant awarding body's policies, while 4D provides the training and preparation support.
Why choose 4D
4D adapts this program to the participant group and workplace context. Delivery combines structured explanation with course-specific exercises, realistic cases, working tools, and an action-planning component so participants can transfer the learning to their roles.
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