Operational Excellence
Corporate Risk and Crisis Management
This course helps organizations build a structured approach to crisis management and business continuity. Participants learn how crises develop, how crisis management fits within business continuity planning, how to define executive and crisis-management team roles, and how to exercise, evaluate, and improve the crisis management plan.
Objectives
- Explain crisis types, crisis stages, and the relationship between crisis management and BCP.
- Define prevention, emergency response, business resumption, and communication arrangements.
- Clarify executive management, crisis management, and crisis communication team roles.
- Develop practical crisis-management checklists, command-center arrangements, and response routines.
- Plan, perform, evaluate, and update crisis-management exercises.
Target audience
- Executives, managers, and department heads responsible for continuity and response
- Risk, compliance, HSE, security, operations, and facilities teams
- Crisis management team members and business continuity coordinators
- Communication, HR, and support-function leaders involved in incident response
Program outline
A clear structure for the learning journey.
Program outline
Outline points are grouped in one designed block instead of being treated as separate module cards.
Module 1: Crisis Management and Business Continuity
What a crisis is and why crisis management is needed
Physical and non-physical damage crises
BCP components: prevention, emergency response, and business resumption
Module 2: Crisis Management Process
Pre-crisis, acute-crisis, and post-crisis stages
Crisis management steps and escalation logic
Module 3: Crisis Management Structure
Executive management team roles during crisis stages
Crisis management team roles, responsibilities, and exercising
Module 4: Communications, Plans, and Command Center
Crisis communications team and communications policy
Crisis management plan, command center, and operational checklist
Module 5: Exercising and Improvement
Exercise objectives, planning, performance, and evaluation
Updating the crisis management plan
Crisis management versus risk management
Materials provided
- â—‹ Slides used during the sessions
- â—‹ Group activities and exercises
- â—‹ Worksheets and templates
- â—‹ Case studies relevant to the course
- â—‹ 4D Certificate of Completion issued by 4D Training & Consultancy
- â—‹ Post-course support for technical queries and guidance
Training Options
Programs can be delivered in-house, online, or in a blended format depending on your team's schedule, location, and learning objectives. When an external certificate or exam is included, certification rules and fees remain under the relevant awarding body's policies, while 4D provides the training and preparation support.
Why choose 4D
At 4D Training & Consultancy, every course is adapted to the client’s operating context rather than delivered as generic theory. Our trainers use practical cases, facilitated discussion, exercises, and templates so participants can connect the content to real workplace decisions and apply it immediately.
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