Design Thinking and Human-Centred Innovation

Module 1: empathy and research

Establish the vocabulary, boundaries, stakeholders, and decision context for empathy and research. Use customer evidence, decision frameworks, executive cases, and strategy workshops to test assumptions against the client context.

Separate established requirements and reliable evidence from untested assumptions about empathy and research. Record the decision, supporting evidence, and unresolved questions in the executive case.

Map empathy and research to the organization’s current responsibilities, dependencies, and constraints. State what would trigger rejection, escalation, or redesign of the proposed approach.

Module 2: problem framing

Diagnose the current state of problem framing using a structured decision workshop. Use customer evidence, decision frameworks, executive cases, and strategy workshops to test assumptions against the client context.

Compare alternative methods and select an approach suited to risk, maturity, and scale. Record the decision, supporting evidence, and unresolved questions in the decision workshop.

Document requirements, owners, decision criteria, and exceptions for problem framing. State what would trigger rejection, escalation, or redesign of the proposed approach.

Module 3: ideation and prioritization

Design the workflow, safeguards, and handoffs required for ideation and prioritization. Use customer evidence, decision frameworks, executive cases, and strategy workshops to test assumptions against the client context.

Test normal, failure, and edge-case scenarios before operational adoption. Record the decision, supporting evidence, and unresolved questions in the strategy roadmap.

Review the design for security, quality, accessibility, sustainability, or assurance implications as relevant. State what would trigger rejection, escalation, or redesign of the proposed approach.

Module 4: prototyping and testing

Define meaningful measures, evidence, review cadence, and escalation thresholds for prototyping and testing. Use customer evidence, decision frameworks, executive cases, and strategy workshops to test assumptions against the client context.

Investigate performance gaps and separate root causes from symptoms. Record the decision, supporting evidence, and unresolved questions in the executive case.

Plan corrective action, controlled change, and accountable follow-through. State what would trigger rejection, escalation, or redesign of the proposed approach.

Module 5: Applied Design Thinking and Human-Centred Innovation Workshop

Complete a decision workshop that integrates the course decisions around innovation sprint. Use customer evidence, decision frameworks, executive cases, and strategy workshops to test assumptions against the client context.

Defend recommendations against a realistic stakeholder challenge or scenario. Record the decision, supporting evidence, and unresolved questions in the decision workshop.

Produce a prioritized workplace action plan with owners, dependencies, and review points. State what would trigger rejection, escalation, or redesign of the proposed approach.