Operational Excellence
Lean Six Sigma Foundation
This foundational course introduces participants to Lean Six Sigma—an industry proven methodology for improving quality, reducing waste, and streamlining operations. Participants will understand the principles of Lean (eliminating non value added activities) and Six Sigma (reducing process variation), and how to apply both to real world business challenges. Through a mix of theory, case studies, and hands on simulations, attendees will build a solid understanding of continuous improvement tools and the DMAIC (Define, Measure, Analyze, Improve, Control) approach used in Lean Six Sigma projects. By the end of the course, participants will be able to: Understand the core principles of Lean and Six Sigma methodologies Identify the types of waste (Muda) in business processes Apply the DMAIC framework to solve operational problems Use basic tools such as SIPOC, cause effect diagrams, 5 Whys, and control charts Appreciate the roles and responsibilities in Lean Six Sigma projects (Green Belt, Black Belt, etc.) Support or lead improvement initiatives in their departments.
Objectives
- ○ Explore AI concepts and how they impact IT service management frameworks like ITIL.
- ○ Analyze use cases where AI supports incident resolution and predictive service delivery.
- ○ Integrate AI-driven tools to enhance change management and service design.
- ○ Understand the synergy between automation, AI, and ITIL processes.
- ○ Prepare for ITIL 4 Foundation exam with examples that include AI-enabled operations.
Target audience
- Quality officers and continuous improvement teams, Engineers and operations managers
- Supervisors, team leaders, and department heads
- Finance, HR, procurement, logistics, and administrative professionals
- Anyone involved in process optimization or service delivery
Program outline
A clear structure for the learning journey.
Program outline
Outline points are grouped in one designed block instead of being treated as separate module cards.
Module 1: Introduction to Lean Six Sigma
What is Lean? What is Six Sigma?
History and evolution of process improvement
Business benefits and the importance of data-driven decisions
Module 2: Lean Thinking and Types of Waste (Muda)
Value vs. non-value-added activities
The 8 Wastes (TIMWOOD)
Lean tools: 5S, Kaizen, visual management, and value stream mapping
Module 3: Six Sigma Fundamentals
Variation and process capability
Defects per million opportunities (DPMO)
The Sigma level and performance indicators
Module 4: DMAIC Roadmap – Define Phase
Project selection and problem definition
Voice of the customer (VOC) and CTQ (Critical to Quality)
Creating a SIPOC diagram
Module 5: DMAIC Roadmap – Measure Phase
Process mapping and flowcharting
Basic statistics and data collection
Measurement system analysis
Module 6: DMAIC Roadmap – Analyze Phase
Identifying root causes using cause-and-effect diagrams
5 Whys and Pareto analysis
Basic graphical tools (histograms, scatter plots, box plots)
Module 7: DMAIC Roadmap – Improve Phase
Brainstorming and solution generation
Poka-yoke (error-proofing) techniques
Selecting and testing improvements using pilot studies
Module 8: DMAIC Roadmap – Control Phase
Standardizing successful improvements
Control charts and monitoring systems
Handover, documentation, and project closure
Module 9: Roles and Structure in Lean Six Sigma
Belt levels: Yellow, Green, Black, and Master Black Belts
Role of champions and project sponsors
Building a continuous improvement culture
Module 10: Real-Life Case Studies and Simulations
Lean Six Sigma in manufacturing, services, and government
Hands-on group exercises to simulate DMAIC in action
Common pitfalls and success factors in implementation Materials Provided
Course handbook and quick reference DMAIC guide
Lean Six Sigma templates and tools (SIPOC, 5 Whys, etc.)
4D Certificate of completion (Foundation Level)
Access to optional post-course support from our expert trainers
Materials provided
- ○ Slides used during the sessions
- ○ Group activities and exercises
- ○ Worksheets and templates
- ○ Case studies relevant to the course
- ○ 4D Certificate of Completion issued by The Fourth Dimension Training & Consultancy
- ○ Post-course support for technical queries and guidance
Training Options
Programs can be delivered in-house, online, or in a blended format depending on your team's schedule, location, and learning objectives. When an external certificate or exam is included, certification rules and fees remain under the relevant awarding body's policies, while 4D provides the training and preparation support.
Why choose 4D
At The Fourth Dimension Training & Consultancy, we don't believe in one-size-fits-all solutions. Each course we offer is carefully tailored to meet the unique goals, industry challenges, and team dynamics of your organization. Our expert trainers bring decades of hands-on experience and guide participants using real-world case studies, practical tools, and interactive methods. This ensures not only theoretical understanding but also direct relevance to the day-to-day work of your employees. We collaborate closely with your team to adjust content, language, and examples so that the training resonates deeply and delivers lasting impact.
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