
Lean Six Sigma Foundation
This foundational course introduces participants to Lean Six Sigma—an industry proven methodology for improving quality, reducing waste, and streamlining operations. Participants will understand the principles of Lean (eliminating non value added activities) and Six Sigma (reducing process variation), and how to apply both to real world business challenges. Through a mix of theory, case studies, and hands on simulations, attendees will build a solid understanding of continuous improvement tools and the DMAIC (Define, Measure, Analyze, Improve, Control) approach used in Lean Six Sigma projects. By the end of the course, participants will be able to: Understand the core principles of Lean and Six Sigma methodologies Identify the types of waste (Muda) in business processes Apply the DMAIC framework to solve operational problems Use basic tools such as SIPOC, cause effect diagrams, 5 Whys, and control charts Appreciate the roles and responsibilities in Lean Six Sigma projects (Green Belt, Black Belt, etc.) Support or lead improvement initiatives in their departments.
Training Outlines
Module 1: Introduction to Lean Six Sigma What is Lean? What is Six Sigma? History and evolution of process improvement Business benefits and the importance of data-driven decisions
Module 2: Lean Thinking and Types of Waste (Muda) Value vs. non-value-added activities The 8 Wastes (TIMWOOD) Lean tools: 5S, Kaizen, visual management, and value stream mapping
Module 3: Six Sigma Fundamentals Variation and process capability Defects per million opportunities (DPMO) The Sigma level and performance indicators
Module 4: DMAIC Roadmap – Define Phase Project selection and problem definition Voice of the customer (VOC) and CTQ (Critical to Quality) Creating a SIPOC diagram
Module 5: DMAIC Roadmap – Measure Phase Process mapping and flowcharting Basic statistics and data collection Measurement system analysis
Module 6: DMAIC Roadmap – Analyze Phase Identifying root causes using cause-and-effect diagrams 5 Whys and Pareto analysis Basic graphical tools (histograms, scatter plots, box plots)
Module 7: DMAIC Roadmap – Improve Phase Brainstorming and solution generation Poka-yoke (error-proofing) techniques Selecting and testing improvements using pilot studies
Module 8: DMAIC Roadmap – Control Phase Standardizing successful improvements Control charts and monitoring systems Handover, documentation, and project closure
Module 9: Roles and Structure in Lean Six Sigma Belt levels: Yellow, Green, Black, and Master Black Belts Role of champions and project sponsors Building a continuous improvement culture
Module 10: Real-Life Case Studies and Simulations Lean Six Sigma in manufacturing, services, and government Hands-on group exercises to simulate DMAIC in action Common pitfalls and success factors in implementation Materials Provided Course handbook and quick reference DMAIC guide Lean Six Sigma templates and tools (SIPOC, 5 Whys, etc.) 4D Certificate of completion (Foundation Level) Access to optional post-course support from our expert trainers
- ○ Explore AI concepts and how they impact IT service management frameworks like ITIL.
○ Analyze use cases where AI supports incident resolution and predictive service delivery.
○ Integrate AI-driven tools to enhance change management and service design.
○ Understand the synergy between automation, AI, and ITIL processes.
○ Prepare for ITIL 4 Foundation exam with examples that include AI-enabled operations.
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Why 4D?
At The Fourth Dimension Training & Consultancy, we don't believe in one-size-fits-all solutions. Each course we offer is carefully tailored to meet the unique goals, industry challenges, and team dynamics of your organization. Our expert trainers bring decades of hands-on experience and guide participants using real-world case studies, practical tools, and interactive methods. This ensures not only theoretical understanding but also direct relevance to the day-to-day work of your employees. We collaborate closely with your team to adjust content, language, and examples so that the training resonates deeply and delivers lasting impact.
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Email: info@fourdtc.com
Tel: +971 4 576 4947
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