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ITIL 4 Specialist: Create, Deliver and Support

The ITIL 4 Specialist: Create, Deliver and Support (CDS) course is a critical module within the ITIL 4 Managing Professional (MP) framework. It equips IT professionals with practical tools and techniques to execute fundamental service management activities that drive operational excellence. This training emphasizes improving service delivery, optimizing value streams, and managing the end to end delivery of IT enabled products and services. Designed for professionals responsible for managing and supporting IT services, the CDS certification enhances your ability to deliver efficient, high quality service management aligned with business goals. By the end of this course, participants will be able to: Understand the key concepts of service delivery and operational excellence within ITIL 4. Apply practical tools for managing IT enabled products and services. Optimize value streams to improve service management efficiency. Support continuous improvement and operational activities aligned with business . Integrate practices across service delivery, including incident, problem, change, and release management. Prepare confidently for the ITIL 4 Specialist: Create, Deliver and Support exam.

Training Outlines


Module 1: Introduction to ITIL 4 CDS Overview of the ITIL 4 Managing Professional stream Key concepts in service delivery and operational excellence

Module 2: Creating and Delivering Services Managing the creation and delivery of IT-enabled products and services Understanding service value streams and practices involved

Module 3: Supporting Services and Customers Incident, problem, and request management Service desk and technical support functions

Module 4: Change, Release, and Deployment Management Planning and managing changes to services Coordinating releases and deployments for smooth service transitions

Module 5: Service Performance and Improvement Measuring and reporting service performance Continuous improvement practices and techniques

Module 6: Integrating ITIL Practices for Service Management Collaboration across teams and functions Automating and optimizing processes for value delivery

Module 7: Exam Preparation Review of key principles and exam format Practice questions and mock exam Tips for successful certification  Disclaimer:The Fourth Dimension Training and Consultancy provides training, exam preparation, and registration support for the ITIL 4 CDS certification. We are not the official examination body. Certification is awarded by AXELOS.

    Understand the core principles of ITIL 4 and the CDS (Create, Deliver & Support) module.
    Explore how to manage the creation and delivery of IT-enabled services.
    Apply incident, problem, and request management to support operations effectively.
    Coordinate changes, releases, and deployments to ensure service stability.
    Measure and improve service performance through continuous improvement techniques.
    Integrate and optimize ITIL practices across teams and service value streams.
    Prepare confidently for the ITIL 4 CDS exam with review sessions and mock tests.

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Service Delivery Format

Why 4D?

At The Fourth Dimension Training & Consultancy, we don't believe in one-size-fits-all solutions. Each course we offer is carefully tailored to meet the unique goals, industry challenges, and team dynamics of your organization. Our expert trainers bring decades of hands-on experience and guide participants using real-world case studies, practical tools, and interactive methods. This ensures not only theoretical understanding but also direct relevance to the day-to-day work of your employees. We collaborate closely with your team to adjust content, language, and examples so that the training resonates deeply and delivers lasting impact.

Frequently asked questions

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LOCATION & CONTACT 

Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates 

Email: info@fourdtc.com
Tel: +971 4 576 4947

WhatsApp/Mobile: +971 56 919 0444

In Partnership With

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© 2025 The Fourth Dimension Training and Consultancy FZ LLC
 

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