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ITIL® Certification - V4 Foundation Training Course

The ITIL® 4 Foundation certification is the entry level qualification for the globally recognized ITIL framework—the world’s most widely adopted approach to IT Service Management (ITSM). This course introduces participants to the modern ITIL framework, emphasizing how IT services create business value. You'll explore ITIL’s key concepts, guiding principles, and the four dimensions model, while understanding how ITIL integrates with Agile, DevOps, and Lean to support continuous improvement and customer centric service delivery. Whether you're new to ITIL or refreshing your knowledge for the latest version, this course provides the practical understanding needed to begin your ITIL journey and sit confidently for the official certification exam. By the end of this course, participants will be able to: Understand the key concepts of service management and value creation in ITIL 4. Learn the structure and benefits of the ITIL service value system (SVS). Apply the guiding principles of ITIL to real world scenarios. Gain insight into ITIL practices, such as incident, change, and problem management. Understand the four dimensions of service management and their relevance. Recognize the relationship between ITIL and modern frameworks like Agile, DevOps, and Lean. Prepare effectively for the ITIL® 4 Foundation certification exam.

Training Outlines


Module 1: Introduction to ITIL and Service Management What is ITIL and why it matters Key service management concepts and terminology

Module 2: The Four Dimensions of Service Management Organizations and people Information and technology Partners and suppliers Value streams and processes

Module 3: The ITIL Service Value System (SVS) Components of the SVS Service value chain: Inputs, outputs, and activities

Module 4: The Seven Guiding Principles Focus on value Start where you are Progress iteratively with feedback Collaborate and promote visibility Think and work holistically Keep it simple and practical Optimize and automate

Module 5: Key ITIL Management Practices Incident management Change enablement Problem management Service request management Continual improvement And others (overview of 15 practices covered in the exam)

Module 6: Integration with Agile, DevOps, and Lean How ITIL supports modern service delivery methods Aligning ITIL with fast-paced development environments

Module 7: Exam Preparation and Review Exam format and structure Practice questions and mock exams Certification tips and techniques  Disclaimer:The Fourth Dimension Training and Consultancy offers ITIL training, exam preparation, and registration support. We are not an official certification body. Certification is issued by AXELOS.

    Understand ITIL fundamentals and key service management concepts.
    Explore the four dimensions of service management and their impact on value delivery.
    Learn the structure and components of the ITIL Service Value System (SVS).
    Apply the seven guiding principles to improve IT services and operations.
    Gain insight into core ITIL practices like incident, change, and problem management.
    Understand how ITIL integrates with Agile, DevOps, and Lean methodologies.
    Prepare for the ITIL certification exam with practice questions and strategy tips.

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Why 4D?

At The Fourth Dimension Training & Consultancy, we don't believe in one-size-fits-all solutions. Each course we offer is carefully tailored to meet the unique goals, industry challenges, and team dynamics of your organization. Our expert trainers bring decades of hands-on experience and guide participants using real-world case studies, practical tools, and interactive methods. This ensures not only theoretical understanding but also direct relevance to the day-to-day work of your employees. We collaborate closely with your team to adjust content, language, and examples so that the training resonates deeply and delivers lasting impact.

Frequently asked questions

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LOCATION & CONTACT 

Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates 

Email: info@fourdtc.com
Tel: +971 4 576 4947

WhatsApp/Mobile: +971 56 919 0444

In Partnership With

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© 2025 The Fourth Dimension Training and Consultancy FZ LLC
 

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