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Internal Quality Auditing (ISO 9001/Relevant Standards)

This training equips participants with the skills and knowledge to conduct effective internal quality audits. It covers the full audit lifecycle—planning, execution, reporting, and follow up activities—while aligning with ISO 9001 or other relevant quality management standards. Participants will learn how to assess compliance, identify nonconformities, recommend corrective actions, and contribute to the continual improvement of the quality management system (QMS). The training includes practical exercises and real world scenarios to reinforce learning and build audit confidence. By the end of this course, participants will be able to: Understand the structure and key requirements of ISO 9001 Plan and prepare for internal audits based on risk and process focus Conduct audits using professional techniques and tools Identify objective evidence and report audit findings effectively Distinguish between different types of nonconformities Facilitate corrective actions and verify their effectiveness Support the continual improvement of the QMS.

Training Outlines

Module 1: Overview of ISO 9001 and Quality Management Systems Purpose and principles of quality management ISO 9001:2015 structure and key clauses Process approach and risk-based thinking Role of internal audits in the QMS

Module 2: Types of Audits and Auditor Competencies First-party, second-party, and third-party audits Roles, responsibilities, and required skills of auditors Auditor integrity, impartiality, and ethics

Module 3: Audit Planning and Preparation Developing an annual audit program Setting audit objectives, scope, and criteria Reviewing documentation and selecting audit methods Preparing audit plans and checklists

Module 4: Conducting the Audit Opening meeting: purpose and structure Collecting and verifying audit evidence Interview techniques and observation skills Tracing audit trails and recording findings

Module 5: Identifying and Classifying Nonconformities Objective evidence vs. opinion Types and categories of nonconformities Writing clear and factual audit findings Examples and case studies

Module 6: Audit Reporting and Closing Structuring an audit report Presenting findings during the closing meeting Communicating results professionally and constructively

Module 7: Corrective Actions and Follow-Up Root cause analysis tools (e.g., 5 Whys, Fishbone Diagram) Evaluating corrective and preventive actions Tracking and verifying effectiveness of actions taken Closing the audit and lessons learned

Module 8: Driving Continual Improvement Using audits as tools for improvement Identifying opportunities beyond compliance Integrating findings into business strategy Real-life examples of audit-driven change Important Disclaimer:Please note that The Fourth Dimension Training & Consultancy is not a certification body. We provide high-quality training on ISO 9001 and related standards, and we can support your organization in preparing for certification and facilitate it. However, we are not the issuing body, nor do we benefit from or influence the certification process in any way. We can also connect you with reputable certification bodies if required.

Tell us about your enquiry today

Why 4D?

At The Fourth Dimension Training & Consultancy, we don't believe in one-size-fits-all solutions. Each course we offer is carefully tailored to meet the unique goals, industry challenges, and team dynamics of your organization. Our expert trainers bring decades of hands-on experience and guide participants using real-world case studies, practical tools, and interactive methods. This ensures not only theoretical understanding but also direct relevance to the day-to-day work of your employees. We collaborate closely with your team to adjust content, language, and examples so that the training resonates deeply and delivers lasting impact.

Frequently asked questions

Trainings FAQs

We provide a tailor-made offer for each requirement. For example, if you're a company wanting to train multiple people, we provide a special offer per person and might charge per day rather than per person for large numbers, which would be more beneficial for you. If you are an NGO with a big number of participants, we can also significantly reduce the price per person. If you want the training in a specific venue (like a hotel or event space), we take that into consideration and would be responsible for all arrangements. Rest assured, our prices are among the most competitive in the market and we never like to lose a client. Register your interest and our team will be in contact within 24 hours.

Absolutely! We strongly recommend and provide pre and post-training assessments to ensure the tangible impact and effectiveness of our programs. For instance, we can deploy a mystery shopper experience both before and after a training initiative. This allows us to gather objective data on how the training has influenced real-world performance, customer interaction, and overall skill application within your team. This direct comparison provides invaluable insights into the return on your training investment and helps fine-tune future development strategies.

Our tailor-made trainings are designed to ensure direct applicability to your daily work. We achieve this by incorporating examples, interactive games, practical exercises, and relevant case studies that truly resonate with the trainees. This approach helps them bridge the gap between theory and real-world application. Our consultants don't just present information; they draw from their extensive experience, and crucially, from yours, to develop and apply customized solutions that truly work.

The duration of our 4D's programs is finely tuned to their specific objectives. For training designed to culminate in an international certification from a recognized entity, we adhere to the protocols and timeframes mandated by the certifying body. However, for our bespoke, tailor-made solutions aimed directly at enhancing performance and organizational capabilities, the duration is highly flexible, ranging from intensive one-day workshops to comprehensive two-week programs, all designed to deliver optimal impact and tangible results.