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Administrative Support

This course provides an overview of the essential skills and knowledge needed to succeed in an administrative support role. Topics covered include communication, time management, organization, and technology.

Training Outlines

Module 1: The Evolving Role of the Modern Secretary and Administrator Understanding the Key Responsibilities and Expectations of Secretarial and Administrative Roles Essential Skills and Qualities for Success in Office Support Functions Developing a Professional Image in the Gulf and Global Workplace Punctuality, Office Etiquette, and Workplace Conduct Cultural Awareness and Appearance Standards in the Gulf Region

Module 2: Stress Management & Professional Behavior in the Workplace Identifying the Sources and Signs of Workplace Stress Effective ‘Stress-Busting’ Techniques for Daily Office Life Guided Activities to Practice Stress-Relief Methods Building Resilience and Emotional Intelligence Applying Office Ethics in Real-World Situations

Module 3: Communication Excellence & Telephone Etiquette Foundations of Effective Communication: Body Language, Tone, and Word Choice Mastering Active Listening and Clarifying Questions Written Business Communication: Structure and Layout of Business Letters and Emails Proper Use of Salutations and Closings Basic Business Grammar and Punctuation Professional Telephone Skills: Answering and Managing Calls with Confidence Telephone Etiquette and Communication Tips The Do’s and Don’ts of Handling Callers

Module 4: Time Management, Prioritization & Manager Support Learning to Say “No” Professionally While Offering Alternatives Strategies to Manage and Support Your Manager Effectively Prioritizing Tasks with the Urgency/Importance Matrix and the ABC Method Focusing on Key Result Areas (KRAs) to Maximize Productivity Managing Interruptions and Balancing Multiple Tasks

Module 5: Office Organization, Filing Systems, and Basic Administration Creating and Maintaining Effective Filing Systems Comparing Filing Methods and Selecting the Right Approach Ensuring Easy Access and Long-Term Efficiency Basic Financial Administration: Understanding and Managing Petty Cash Office Inventory and Stationery Management: Monitoring and Controlling Stock Organizing Supplies for Smooth Daily Operations

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Why 4D?

At The Fourth Dimension Training & Consultancy, we don't believe in one-size-fits-all solutions. Each course we offer is carefully tailored to meet the unique goals, industry challenges, and team dynamics of your organization. Our expert trainers bring decades of hands-on experience and guide participants using real-world case studies, practical tools, and interactive methods. This ensures not only theoretical understanding but also direct relevance to the day-to-day work of your employees. We collaborate closely with your team to adjust content, language, and examples so that the training resonates deeply and delivers lasting impact.

Frequently asked questions

Trainings FAQs

We provide a tailor-made offer for each requirement. For example, if you're a company wanting to train multiple people, we provide a special offer per person and might charge per day rather than per person for large numbers, which would be more beneficial for you. If you are an NGO with a big number of participants, we can also significantly reduce the price per person. If you want the training in a specific venue (like a hotel or event space), we take that into consideration and would be responsible for all arrangements. Rest assured, our prices are among the most competitive in the market and we never like to lose a client. Register your interest and our team will be in contact within 24 hours.

Absolutely! We strongly recommend and provide pre and post-training assessments to ensure the tangible impact and effectiveness of our programs. For instance, we can deploy a mystery shopper experience both before and after a training initiative. This allows us to gather objective data on how the training has influenced real-world performance, customer interaction, and overall skill application within your team. This direct comparison provides invaluable insights into the return on your training investment and helps fine-tune future development strategies.

Our tailor-made trainings are designed to ensure direct applicability to your daily work. We achieve this by incorporating examples, interactive games, practical exercises, and relevant case studies that truly resonate with the trainees. This approach helps them bridge the gap between theory and real-world application. Our consultants don't just present information; they draw from their extensive experience, and crucially, from yours, to develop and apply customized solutions that truly work.

The duration of our 4D's programs is finely tuned to their specific objectives. For training designed to culminate in an international certification from a recognized entity, we adhere to the protocols and timeframes mandated by the certifying body. However, for our bespoke, tailor-made solutions aimed directly at enhancing performance and organizational capabilities, the duration is highly flexible, ranging from intensive one-day workshops to comprehensive two-week programs, all designed to deliver optimal impact and tangible results.