Performance Management and Development

This training equips participants with the skills to implement effective performance management systems and develop employee potential. Participants will learn about goal setting, performance appraisals, feedback techniques, and development planning. This course emphasizes the importance of providing constructive feedback and creating a culture of continuous improvement. 

Target Audience: This training is suitable for HR managers, supervisors, team leaders, and anyone responsible for managing employee performance and development.

Module 1: Introduction to Performance Management

• Definition and objectives of performance management

• Benefits of an effective performance management system

• Aligning individual performance with organizational strategy

• Roles and responsibilities of managers and employees

Module 2: Goal Setting and Expectations

• SMART goal framework

• Linking individual goals to departmental KPIs

• Collaborative goal-setting techniques

• Communicating expectations clearly and consistently

Module 3: Monitoring and Tracking Performance

• Ongoing vs. annual performance tracking

• Performance metrics and documentation

• Using performance dashboards and HR systems

• Identifying early signs of performance issues

Module 4: Conducting Performance Appraisals

• Preparing for performance reviews

• Structured vs. informal appraisal methods

• Avoiding bias and ensuring fairness

• 360-degree feedback and peer review processes

Module 5: Giving and Receiving Feedback

• Characteristics of effective feedback

• Feedback models (e.g., SBI, BOOST, and DESC)

• Handling defensive or emotional responses

• Encouraging open dialogue and self-reflection

Module 6: Development Planning

• Identifying development needs and gaps

• Creating individual development plans (IDPs)

• Coaching and mentoring for performance growth

• Linking development to succession planning

Module 7: Managing Underperformance

• Diagnosing the root causes of underperformance

• Creating performance improvement plans (PIPs)

• Legal considerations and documentation

• Supporting employees through challenges

Module 8: Creating a Culture of Continuous Improvement

• Embedding feedback into daily workflows

• Recognizing and rewarding high performance

• Encouraging learning and professional development

• Fostering accountability and ownership