Administrative Support

This course provides an overview of the essential skills and knowledge needed to succeed in an administrative support role. Topics covered include communication, time management, organization, and technology.

Target Audience: New or aspiring administrative assistants, office managers, and other administrative professionals

Module 1: The Evolving Role of the Modern Secretary and Administrator

• Understanding the Key Responsibilities and Expectations of Secretarial and Administrative Roles
• Essential Skills and Qualities for Success in Office Support Functions
• Developing a Professional Image in the Gulf and Global Workplace
• Punctuality, Office Etiquette, and Workplace Conduct
• Cultural Awareness and Appearance Standards in the Gulf Region

Module 2: Stress Management & Professional Behavior in the Workplace

• Identifying the Sources and Signs of Workplace Stress
• Effective ‘Stress-Busting’ Techniques for Daily Office Life
• Guided Activities to Practice Stress-Relief Methods
• Building Resilience and Emotional Intelligence
• Applying Office Ethics in Real-World Situations

Module 3: Communication Excellence & Telephone Etiquette

• Foundations of Effective Communication: Body Language, Tone, and Word Choice
• Mastering Active Listening and Clarifying Questions
• Written Business Communication:
  • Structure and Layout of Business Letters and Emails
  • Proper Use of Salutations and Closings
  • Basic Business Grammar and Punctuation
• Professional Telephone Skills:
  • Answering and Managing Calls with Confidence
  • Telephone Etiquette and Communication Tips
  • The Do’s and Don’ts of Handling Callers

Module 4: Time Management, Prioritization & Manager Support

• Learning to Say “No” Professionally While Offering Alternatives
• Strategies to Manage and Support Your Manager Effectively
• Prioritizing Tasks with the Urgency/Importance Matrix and the ABC Method
• Focusing on Key Result Areas (KRAs) to Maximize Productivity
• Managing Interruptions and Balancing Multiple Tasks

Module 5: Office Organization, Filing Systems, and Basic Administration

• Creating and Maintaining Effective Filing Systems
  • Comparing Filing Methods and Selecting the Right Approach
  • Ensuring Easy Access and Long-Term Efficiency
• Basic Financial Administration:
  • Understanding and Managing Petty Cash
• Office Inventory and Stationery Management:
  • Monitoring and Controlling Stock
  • Organizing Supplies for Smooth Daily Operations

Why Choose The Fourth Dimension Training & Consultancy?

• Tailor-Made Corporate Trainings customized to your team's exact needs
• Industry-Expert Trainers with 20+ years of practical experience
• Interactive Learning with real-life case studies, role-plays, and tools
• After-Training Support to ensure knowledge is applied on the job